Recent Events

Recent events have forced me to do a video describing how one could contact the BBB if needed for a company who was being negligent towards their users.
For example, if you believe a company, for example……
Youtube has negligently failed to:

1. Prevent users from votebotting videos, censoring them.
2. Prevent users from making infinite numbers of accounts, allowing them to abuse, spam, and troll at will. A simple IP ban or 2 nanoseconds worth of effort would mitigate this.
3. Prevent false flagging.
4. Correct falsely flagged videos (a simple “this shouldnt be flagged” button would suffice”.
5. Provide any form of phone support.
6. Provide any form of accessible web support.
7. They ban users for non-existent TOS violations.

Stop the automation. We need customer service. My work is being censored because you lack the mental capability to understand that a user based multibillion dollar industry should perhaps have someone answering the phones.

Duration : 0:9:36


[youtube wZLDyZKexBs]

25 Responses to “Recent Events”

  1. GlorifiedTruth on July 31st, 2009 at 12:16 pm

    The funny thing is …
    The funny thing is that YouTube claims that they review all flagged videos, when they obviously do not. And you are so right–the infuriating thing is that YouTube gives all the power to the false flaggers and none to the victims.

    But please don’t think that false flagging is limited to theists.

  2. I filled out the …
    I filled out the form took no time at all.I hope it helps. <3

    ~Rachael~

  3. He’s not alone.
    He’s not alone.

  4. upplsuckimcool16 on July 31st, 2009 at 12:16 pm

    Hey dude if one …
    Hey dude if one knows what one is talking about the way this guy does then one deserves to have confidence,

  5. he is a ing …
    he is a ing doctor.

  6. twenty thousand …
    twenty thousand subscriptions would help with having confidence in one’s work I guess.

  7. the best solution …
    the best solution is sheer numbers. its not a guarantee, however.

  8. prettyblueplanet on July 31st, 2009 at 12:16 pm

    You have a very …
    You have a very high opinion of yourself and your work.

    How does one acquire such a level of self confidence?

  9. AutodidacticPhd on July 31st, 2009 at 12:16 pm

    “The worse part is …
    “The worse part is not being able to speak to YT customer service since there isn’t any.”

    I’m surprised that no one has posted their San Bruno headquarters telephone number… not like it’s unlisted.

  10. just go back and …
    just go back and rate 5 stars. otherwise, you can’t undo it-only cancel it out.

    I accidently did so more than once, because of my poor mouse, so I ought to know :P

  11. oh i …
    oh i accidentally clicked one star how do i undo

  12. Danny123456789009876 on July 31st, 2009 at 12:16 pm

    On another note, …
    On another note, the BBB probably IS the best solution to this problem. Just how to get through to them is the ultimate trick. Another great video, Don.

  13. Danny123456789009876 on July 31st, 2009 at 12:16 pm

    Users don’t pay …
    Users don’t pay subscription services therefore little or nothing will get done. The adverts call the shots….and all they care about is having their ad on the main page, and in their OWN videos.

  14. this video has …
    this video has sexual content, FLAGGED!!

  15. Good video DE, yes …
    Good video DE, yes its infuriating that YT has offered no means for users to fight back against votebots and flaggers trying to shut down their accounts.

    I’ve seen it happen often to great users who never broke the rules but still got suspended or had videos deleted. The worse part is not being able to speak to YT customer service since there isn’t any.

    Another option might be to contact politicians with some influence that can try to deal directly with YT and get their policies changed.

  16. Dude you need to …
    Dude you need to clean out your inbox.

  17. just drink the …
    just drink the hemlock

  18. GnosticAtheist on July 31st, 2009 at 12:16 pm

    cont.

    Taken to its …
    cont.

    Taken to its extreme, if we do anything, like violating the law by uploading ography or such, youtube is actually liable as they made it possible.

    So if we where to start talking about rights and laws, lets take it both ways, shall we? They would need to censure every video until a team of lawyers appoved it. xD

    Making it even worse, they opperate here in Norway. As such, they must submit to our laws. 8D

  19. GnosticAtheist on July 31st, 2009 at 12:16 pm

    Actually, its not …
    Actually, its not that simple. Youtube needs traffic to exist as they live of that traffic to be commercial consumers. As such, they are under the same regulation as any company when they show any commercial, and they are liable for any method they use to gain more traffic. In turn, without the customers activity their traffic would go down. They are therefore liable for their customers as well, in a court of law. In theory, everything I do on youtube is a part of their company platform.

  20. That phone number …
    That phone number is too long. All I got was a “Please hang up and dial again” message.

  21. thepoison1627 on July 31st, 2009 at 12:16 pm

    by the way, i liked …
    by the way, i liked your video Don
    keep it up :D

  22. CALL 1-800- …
    CALL 1-800-WHO-GIVES-A-FUCK

  23. I flagged you for …
    I flagged you for sexual content :)

  24. InReasonWeTrust on July 31st, 2009 at 12:16 pm

    Don, the problem …
    Don, the problem with complaining to BBB is that YT is free. Had we sent Google/UT money for services rendered, we would have a far greater capacity to be taken seriously. YT can say, “hey, if you don’t like our terms for this free service, go somewhere else”, and we non-paying users have no legal recourse.

    Copyright and obscenity laws are what drives YouTube’s need for a FLAG button. You’d be far better off advocating a change in those outdated and biased laws than complaining to the BBB.

  25. But Google probably …
    But Google probably is, maybe the complaint should be directed at them. But then again I think YouTube is an independent subsidiary of Google, so I don’t know if that would do any good.

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